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Holy Cross

Catholic Primary School

Our S48 report is now available to read. We are pleased to inform you that we have been judged as an outstanding Catholic school. Please see the Ofsted page in the Key Information section.
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Bristol Support for Families with Children with SEND

What advice is available to support parents and carers of children and young people who have, or may have, special educational needs and disabilities


Key contacts

  • If you're concerned about a child's safety or wellbeing, you can make a referral to First Response or phone them on 0117 903 6444.
  • If you're concerned about your child's learning and progress at their education setting, talk to your child's teacher or the school's SENDCO. The Ordinarily Available Provision has more information about support schools should be able to offer.
  • If you need information or advice about early support for your child's additional needs, phone FLORA on 0117 352 6020, or email
  • If you have a question about how to ask for an EHC plan, phone us on 0117 922 3700.
  • If you need independent information and advice, phone SEND And You (SAY) on 0117 989 7725.

Bristol Ordinarily Available Provision


(previously Supportive Parents)



Special Educational Needs and Disabilities Independent Advice and Support Service (SENDIASS)


SEND And You (SAY) provides independent advice and support on things that relate to a child or young person's special educational needs or disabilities. It's free, confidential and impartial, and is for:

  • parents and carers of children with special educational needs or disabilities
  • children and young people with with special educational needs or disabilities


They're open Monday to Friday, 9.30am to 4.30pm.


Please have a look at their new animation to promote the service. This can be found on the website or on Youtube -

Families, Local Offer, Resources and Advice (FLORA)

The FLORA team provide information and advice for children and young people with additional needs and their parents and carers.

For more information, email with your name and phone number. The team will contact you within 2 working days.

You can also call FLORA on 0117 352 6020. They're open:

  • Monday, 8:30am to 5pm
  • Tuesday, 8:30am to 5pm
  • Wednesday, 10:30am to 8pm
  • Thursday, 8:30am to 5pm
  • Friday, 8:30am to 4:30pm

The Council for Disabled Children


Their introduction to the information advice and support service ( has more detail about the different types of support on offer.


Children and young people with SEND can use the service independently to ensure their views are shared, they understand educational processes and can contribute to decisions about their future.


Parents and carers with parental responsibility can use the service to understand the rights, processes and policies in place for children and young people with SEND and for support in voicing their views.

Information, advice and support may include:

  • statutory work, which may lead to an education, health and care (EHC) plan
  • concerns and getting help early
  • SEND support in schools
  • accessing services to support education
  • signposting to other services
  • disagreement resolution
  • exclusions

Bristol Parent Carers

A participation group for families with children and young people with disabilities and special needs to help influence how services are run.


Carers Support Centre

Carers Support Centre offers a range of services for parent carers with a child age 18 or younger. These include practical and emotional support, advice and information.



HappyMaps is for parents to find useful resources on behaviour and mental health for their children, from babies to young adults. There is general national information and also local information on counselling, charities, local CAMHS (Children and Adolescent Mental Health Services) and parenting groups for the South West. 


Healthwatch Bristol 

Helps families have their voice heard in decisions about health and social care services.


Bristol Autism Support (BAS)

A not-for-profit social enterprise providing information, support and training for parents and carers of autistic children in Bristol, North Somerset and South Gloucestershire.


Off The Record for parents

Mental health support. Find a downloadable parents' pack, local parent carer support group and helpline.


The Autism Page

A collection of resources created by a local mother of an autistic child.


The Family Centre (Deaf Children)

Supports families with a deaf child or a deaf parent. They run a range of activities, including family sessions, a kids club, a youth club, family sign language tuition. 


Ups and Downs South West

Local charity that deals with the health and education of children and young people who have Down Syndrome. They offer support to children and young people, their parents/carers and all linked professionals.